Privacy Policy

PRIVACY NOTICE — HeliSafe Surveyor Ltd

Last Updated: 27/04/2026

Who we are

HeliSafe Surveyor Ltd is a software company registered in England and Wales (Company No. 17031918), based at 3 Byron Avenue, Grove, Oxfordshire, OX12 0RF. We are the data controller for personal data collected through our website and application. We are registered with the Information Commissioner’s Office (ICO Registration No: C1901222).

What data we collect and why

Account information (name, company name, email address, phone number) — to provide you with access to the HeliSafe Surveyor application and manage your account.
Helipad and hospital site data including named site contacts (name, job title, direct phone number, email address) — to support helipad survey and safety compliance operations within the application.
Usage and log data (IP address, session information, timestamps) — for security monitoring and service improvement.
Invoicing data (company name, address, email address) — to issue invoices and manage payment for services provided.
Contact form submissions and enquiry emails — to respond to your enquiries.

Our legal basis for processing

We process your data under Article 6 of the UK GDPR, relying on: contract performance (to deliver our service to you); legitimate interests (security monitoring, fraud prevention, and operational safety data management); legal obligation (financial record keeping required by HMRC); and consent (for marketing communications, where applicable).

How long we keep your data

Account data is kept for the duration of your account plus 6 years. Site contact data is reviewed annually and deleted when no longer operationally relevant. Log data is kept for 12 months. Financial records are kept for 6 years as required by HMRC. We will delete your data sooner if you request it and there is no legal reason to retain it.

Your rights

Under UK GDPR you have the right to: access your personal data; correct inaccurate data; request deletion of your data; object to processing; restrict processing; and data portability. To exercise any right, please contact us at: privacy@helisafe-surveyor.com

Third parties

We use the following third-party providers to operate our services: Supabase (database and backend infrastructure), Vercel (application deployment), Resend (transactional email delivery), IONOS (website and email hosting), GitHub (source code management), and Mettle/NatWest (business banking and invoicing). These providers process data only on our instructions under written agreements. We do not sell your personal data to any third party.

Data protection enquiries: privacy@helisafe-surveyor.com

Data Protection Officer: dpo@helisafe-surveyor.com

Security enquiries: security@helisafe-surveyor.com

Complaints

You have the right to lodge a complaint with the ICO: www.ico.org.uk | 0303 123 1113