HeliSafe Surveyor

Terms of Service &

End User Licence Agreement (EULA)

Version: 1.0  |  Effective Date: 26/04/26  |  Review Date: 26/04/27

Operated by: HeliSafe Surveyor Ltd

Company No: 17031918  |  ICO Registration: C1901222

3 Byron Avenue, Grove, Wantage, Oxfordshire, OX12 0RF

privacy@helisafe-surveyor.com  |  www.helisafe-surveyor.com

IMPORTANT — PLEASE READ CAREFULLY

These Terms of Service and End User Licence Agreement ("Agreement") govern your access to and use of the HeliSafe Surveyor software application and related services. By registering for an account, accessing, or using HeliSafe Surveyor, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree, you must not use the application.  If you are using HeliSafe Surveyor on behalf of an organisation, you confirm that you have authority to bind that organisation to these terms.

1. About HeliSafe Surveyor

HeliSafe Surveyor is a browser-based software application developed and operated by HeliSafe Surveyor Ltd (“we”, “us”, “our”). The application is designed to support helipad survey, planning, and aviation safety compliance operations. It provides tools for managing helipad and hospital site data, site contact information, and related survey workflows.

HeliSafe Surveyor is provided on a Software-as-a-Service (SaaS) basis. Access is granted by subscription, and all infrastructure, data storage, and application delivery is managed by HeliSafe Surveyor Ltd through third-party cloud service providers.

Important Limitation

HeliSafe Surveyor is a survey, planning, and informational support tool only. It is not a flight safety system, performance calculation tool, or regulatory compliance platform. Nothing in this application constitutes flight safety advice, aircraft performance data, or operational guidance. See Clause 14 (Aviation Safety Disclaimer) for full details.

2. Definitions

In this Agreement, the following terms have the meanings set out below:

“Agreement”

These Terms of Service and End User Licence Agreement, as updated from time to time.

“Application” or “Software”

The HeliSafe Surveyor browser-based software application and all related features, updates, and documentation.

“Account”

The registered account created by a User or Organisation to access the Application.

“User”

Any individual who registers for or accesses the Application.

“Organisation”

The company, partnership, or other legal entity on whose behalf a User accesses the Application under a subscription.

“Customer Data”

All data, content, and information submitted by or on behalf of a User or Organisation through the Application, including site data, helipad records, and named contact information.

“Personal Data”

Any information relating to an identified or identifiable natural person, as defined under the UK GDPR and Data Protection Act 2018.

“Subscription”

The paid licence granted to an Organisation to access and use the Application for the Subscription Term.

“Subscription Term”

The period for which a Subscription has been purchased, as confirmed in the applicable Order Form or Licence Agreement.

“Services”

The Application together with any support, maintenance, and ancillary services provided by HeliSafe Surveyor Ltd.

“We” / “Us” / “Our”

HeliSafe Surveyor Ltd, Company No. 17031918.

3. Eligibility and Account Registration

3.1 Eligibility

You may only use HeliSafe Surveyor if you are: (a) at least 18 years of age; (b) acting in a professional capacity in connection with aviation, helipad operations, or related activities; and (c) authorised by your Organisation to enter into this Agreement on its behalf where applicable.

3.2 Account Registration

To access the Application, you must register for an Account by providing accurate, current, and complete information. You agree to keep your account information up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account.

3.3 Account Security

You must immediately notify us at security@helisafe-surveyor.com if you become aware of any unauthorised use of your Account or any security breach. We will not be liable for any loss or damage arising from your failure to maintain the security of your Account credentials.

3.4 One Account Per User

Each User must have their own Account. Account sharing is not permitted. Organisations may have multiple Users under their Subscription as specified in their Licence Agreement.

4. Licence Grant and Restrictions

4.1 Licence Grant

Subject to your compliance with this Agreement and, where applicable, the terms of your Organisation’s Subscription, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Application solely for your Organisation’s internal professional purposes during the Subscription Term.

4.2 Restrictions

You must not, and must not permit any third party to:

• Copy, reproduce, modify, adapt, translate, or create derivative works based on the Application or any part of it;
• Reverse engineer, decompile, disassemble, or attempt to extract the source code of the Application;
• Rent, lease, lend, sell, sublicense, assign, or otherwise transfer your rights under this Agreement;
• Use the Application to build a competing product or service;
• Use the Application in any way that violates applicable laws, regulations, or third-party rights;
• Introduce malicious code, viruses, or any harmful software into the Application or its infrastructure;
• Attempt to gain unauthorised access to any part of the Application, its servers, or any system or network connected to the Application;
• Use automated tools, bots, scrapers, or scripts to access or extract data from the Application without our prior written consent;
• Remove, alter, or obscure any proprietary notices, labels, or branding within the Application.

4.3 Reservation of Rights

All rights not expressly granted in this Agreement are reserved by HeliSafe Surveyor Ltd. Nothing in this Agreement transfers any ownership of the Application, its underlying software, or any intellectual property rights to you.

5. Subscriptions, Fees and Payment

5.1 Subscription Tiers

Access to HeliSafe Surveyor is provided on a paid subscription basis. Subscription tiers, features, and pricing are as set out in the applicable Order Form or Licence Agreement entered into between HeliSafe Surveyor Ltd and your Organisation.

5.2 Payment

Fees are invoiced in advance for each Subscription Term. Payment is due within fourteen (14) days of the invoice date unless otherwise agreed in writing. We reserve the right to suspend access to the Application in the event of non-payment, following written notice to your Organisation.

5.3 Price Changes

We reserve the right to adjust Subscription fees on an annual basis in line with the Retail Price Index (RPI). We will provide at least thirty (30) days’ written notice of any price change before it takes effect.

5.4 Refunds

Fees are non-refundable except as expressly set out in your Licence Agreement, or where required by applicable consumer protection law. Where access is suspended or terminated due to our material breach, pro-rated refunds will be provided in accordance with your Licence Agreement.

6. Customer Data and Content

6.1 Ownership of Customer Data

You and your Organisation retain all ownership rights to Customer Data that you submit to the Application. We do not claim any ownership over your data.

6.2 Licence to Process Your Data

By submitting Customer Data to the Application, you grant us a limited, non-exclusive licence to host, store, process, and display that data solely as necessary to provide the Services to you. We will not use your Customer Data for any other purpose without your consent.

6.3 Your Responsibilities for Customer Data

You are solely responsible for the accuracy, legality, and integrity of all Customer Data you submit. You warrant that:

• You have all necessary rights, consents, and permissions to submit the Customer Data to the Application;
• The Customer Data does not infringe any third-party intellectual property rights, privacy rights, or other legal rights;
• Where Customer Data includes Personal Data about third parties (such as named contacts at hospitals or helipad sites), you have a lawful basis for processing that data and have complied with all applicable data protection obligations, including notifying those individuals where required;
• The Customer Data does not contain any unlawful, harmful, defamatory, or inappropriate content.

6.4 Named Contacts at Sites

Where you enter the names, contact details, or other Personal Data of individuals at hospital, helipad, or aviation sites into the Application, you acknowledge that those individuals have rights under the UK GDPR, including the right to access, correct, and request deletion of their data. You are responsible for ensuring that your use of the Application in relation to such individuals complies with applicable data protection law. We will assist you in responding to data subject requests in accordance with our Data Processing Agreement.

6.5 Data Accuracy

HeliSafe Surveyor is a planning and survey support tool. You are responsible for verifying the accuracy of all site data, contact information, and operational details entered into the Application before relying on them. We do not verify, validate, or endorse any Customer Data.

7. Data Protection and Privacy

7.1 Our Role

HeliSafe Surveyor Ltd is registered with the Information Commissioner’s Office (ICO Registration No: C1901222). In relation to Customer Data that includes Personal Data, we act as a data processor on your behalf, processing such data only on your instructions and in accordance with our Data Processing Agreement and applicable UK GDPR obligations.

7.2 Privacy Notice

Our Privacy Notice, available at www.helisafe-surveyor.com, explains how we collect, use, and protect personal data in connection with the Application, including data relating to Users and any other individuals whose data is processed through the Application. You must ensure that any individuals whose Personal Data you submit to the Application are made aware of our Privacy Notice, or that appropriate alternative notice has been provided.

7.3 Data Processing Agreement

Where your Organisation has entered into a Licence Agreement with us, a Data Processing Agreement (DPA) is incorporated within that agreement. The DPA sets out the specific terms governing our processing of Personal Data on your behalf, including security measures, subprocessor arrangements, breach notification obligations, and data subject rights assistance.

7.4 Security

We implement and maintain appropriate technical and organisational security measures to protect Customer Data, including encryption at rest and in transit, multi-factor authentication on all administrative access, and regular security reviews. Details of our security controls are available on request.

7.5 Data Retention

We retain Customer Data for the duration of your Subscription Term. Following termination or expiry of your Subscription, we will retain data for a maximum period of six (6) years as required by applicable financial and legal obligations, following which it will be securely deleted. You may request return or deletion of your data at any time by contacting privacy@helisafe-surveyor.com.

7.6 Subprocessors

We use the following third-party subprocessors to provide the Services: Supabase (database and backend infrastructure), Vercel (application deployment), Resend (transactional email delivery), IONOS (website and email hosting), and GitHub (source code management). All subprocessors are bound by data protection obligations equivalent to those we accept under our DPA. We will notify you of any changes to subprocessors with at least thirty (30) days’ advance notice.

8. Intellectual Property

HeliSafe Surveyor Ltd owns all intellectual property rights in and to the Application, including but not limited to the software, code, design, user interface, logos, branding, documentation, and any enhancements or modifications. This Agreement does not transfer any intellectual property rights to you.

If you provide us with feedback, suggestions, or ideas about the Application (“Feedback”), you grant us a perpetual, irrevocable, royalty-free licence to use that Feedback for any purpose, including improving the Application, without obligation or compensation to you.

We may use aggregated, anonymised, non-identifiable data derived from your use of the Application to improve our services, conduct research, and develop new features. Such data will not identify you, your Organisation, or any individual.

9. Availability, Support and Maintenance

9.1 Availability

We use commercially reasonable efforts to maintain the availability of the Application. However, we do not guarantee uninterrupted, error-free, or continuous access. The Application may be temporarily unavailable due to scheduled maintenance, unplanned outages, third-party infrastructure issues, or events beyond our reasonable control.

9.2 Scheduled Maintenance

We will endeavour to provide reasonable advance notice of scheduled maintenance that may affect Application availability, where practicable. Maintenance will be scheduled outside peak business hours where possible.

9.3 Support

Support is available during normal business hours (9:00 AM to 5:00 PM GMT, Monday to Friday, excluding English public holidays) via email at privacy@helisafe-surveyor.com. We aim to respond to support requests within two (2) business days.

9.4 Updates

We reserve the right to update, modify, or improve the Application at any time. We will endeavour to notify Users of significant changes in advance. Continued use of the Application following any update constitutes acceptance of the revised version.

10. Acceptable Use Policy

You agree to use HeliSafe Surveyor only for lawful purposes and in accordance with this Agreement. In addition to the restrictions set out in Clause 4, you must not use the Application to:

• Process data relating to individuals without a lawful basis under the UK GDPR;
• Store or transmit any content that is unlawful, fraudulent, defamatory, obscene, or harmful;
• Impersonate any person or organisation or misrepresent your affiliation with any person or organisation;
• Engage in any activity that could damage, disable, overburden, or impair the Application or its underlying infrastructure;
• Circumvent or attempt to circumvent any security, access control, or authentication mechanism of the Application;
• Use the Application in any manner that could give rise to civil or criminal liability;
• Share your Account credentials with any third party not authorised under your Subscription.

We reserve the right to suspend or terminate your access to the Application immediately and without notice if we reasonably believe you have violated this Acceptable Use Policy.

11. Suspension and Termination

11.1 Termination by You

You may terminate your Account at any time by contacting us at privacy@helisafe-surveyor.com. Termination of your Account does not entitle you to a refund of any prepaid Subscription fees except as provided in your Licence Agreement.

11.2 Termination or Suspension by Us

We may suspend or terminate your access to the Application immediately and without liability to you if:

• You breach any material term of this Agreement and fail to remedy the breach within fourteen (14) days of written notice;
• You use the Application in a way that poses a security risk or legal risk to us or any third party;
• Your Organisation fails to pay Subscription fees when due;
• We are required to do so by law or a regulatory authority;
• We reasonably suspect fraudulent or abusive use of your Account.

11.3 Effect of Termination

Upon termination of your Account or Subscription for any reason:

• Your licence to access and use the Application ceases immediately;
• You must cease all use of the Application;
• We will handle your Customer Data in accordance with Clause 7.5 and our Data Processing Agreement;
• Any accrued rights, obligations, and liabilities of either party shall survive termination, including payment obligations and the limitations of liability in Clause 13.

12. Third-Party Services and Links

The Application is built using third-party infrastructure services (Supabase, Vercel, Resend, IONOS, and GitHub). While we ensure appropriate contractual protections are in place with these providers, we are not responsible for any failure, outage, or data incident caused solely by a third-party provider’s infrastructure failure, provided we have taken reasonable steps to mitigate such risks.

The Application may contain links to third-party websites or resources. We provide these links for convenience only and do not endorse, control, or accept responsibility for the content, privacy practices, or availability of any third-party websites. Your use of any third-party website is at your own risk and subject to that website’s own terms and conditions.

13. Warranties, Disclaimers and Limitation of Liability

13.1 Our Warranties

We warrant that:

• We have the right to grant the licence set out in this Agreement;
• The Application will substantially perform in accordance with its Documentation during your Subscription Term;
• We will use commercially reasonable efforts to maintain the security and integrity of the Application and your Customer Data.

13.2 Disclaimer

EXCEPT AS EXPRESSLY SET OUT IN CLAUSE 13.1, THE APPLICATION IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APPLICATION WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.

13.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES;
• OUR TOTAL AGGREGATE LIABILITY TO YOU ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT SHALL NOT EXCEED THE TOTAL FEES PAID BY YOUR ORGANISATION TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

13.4 Exceptions

Nothing in this Agreement limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited under applicable law.

14. Aviation Safety Disclaimer

Critical — Aviation Safety Limitation of Use

HeliSafe Surveyor is designed and provided solely as a survey, planning, and informational support tool for helipad-related operations. It is expressly NOT a flight safety system, aircraft performance tool, weight and balance calculator, obstacle clearance assessment tool, or any form of regulatory compliance platform.  No Rotorcraft Flight Manual (RFM) data, aircraft performance data, limitations, or operational procedures are contained within this application. HeliSafe Surveyor does not replicate, replace, or supersede any aircraft manufacturer’s approved documentation, regulatory publications, or any other authoritative aviation safety resource.  All operational decisions — including but not limited to flight planning, helipad assessment for operational use, performance evaluation, risk assessment, obstacle clearance, and the execution of any flight operation — remain the sole responsibility of the appropriately qualified and authorised aircraft operator and/or pilot in command.  Users must always consult the latest applicable Rotorcraft Flight Manual (RFM), aircraft supplements, and all relevant regulatory publications before making any operational decision. HeliSafe Surveyor data must not be used as a substitute for proper pre-flight planning, qualified professional assessment, or regulatory compliance processes.  To the maximum extent permitted by law, HeliSafe Surveyor Ltd, its directors, employees, and affiliates disclaim all liability for any direct, indirect, incidental, consequential, or special damages — including but not limited to loss of aircraft, personal injury, death, financial loss, or regulatory action — arising from the use of or reliance upon information within this application in connection with any flight or aviation operation.  Use of HeliSafe Surveyor constitutes your express acknowledgement and acceptance of this disclaimer.

15. Changes to These Terms

We reserve the right to update or modify this Agreement at any time. We will notify you of material changes by email to your registered address and/or by displaying a prominent notice within the Application at least thirty (30) days before the changes take effect.

Your continued use of the Application after the effective date of any changes constitutes your acceptance of the revised Agreement. If you do not agree to the revised terms, you must stop using the Application and contact us to terminate your Account.

Where changes are required by law or regulation, we may implement them with immediate effect and will notify you as soon as reasonably practicable.

16. General Provisions

16.1 Governing Law and Jurisdiction

This Agreement is governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes arising out of or in connection with this Agreement.

16.2 Entire Agreement

This Agreement, together with our Privacy Notice and any applicable Licence Agreement or Order Form, constitutes the entire agreement between you and HeliSafe Surveyor Ltd with respect to the Application and supersedes all prior agreements, representations, and understandings.

16.3 Severability

If any provision of this Agreement is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

16.4 Waiver

Our failure to enforce any right or provision of this Agreement shall not constitute a waiver of that right or provision.

16.5 Assignment

You may not assign or transfer your rights or obligations under this Agreement without our prior written consent. We may assign this Agreement in connection with a merger, acquisition, or sale of our business, provided your rights under this Agreement are not materially diminished.

16.6 Force Majeure

We shall not be liable for any delay or failure to perform our obligations under this Agreement to the extent such delay or failure is caused by events beyond our reasonable control, including acts of God, pandemic, cyberattack by a third party, or failure of third-party infrastructure providers.

16.7 Contact

If you have any questions about this Agreement, or wish to exercise any rights in connection with it, please contact us at:

HeliSafe Surveyor Ltd

3 Byron Avenue, Grove, Wantage, Oxfordshire, OX12 0RF

Data protection enquiries: privacy@helisafe-surveyor.com

DPO contact: dpo@helisafe-surveyor.com

Security: security@helisafe-surveyor.com

Website: www.helisafe-surveyor.com

17. Complaints and Dispute Resolution

If you have a complaint about the Application or our services, please contact us in the first instance at privacy@helisafe-surveyor.com. We will acknowledge your complaint within five (5) business days and aim to resolve it within thirty (30) days.

If you are not satisfied with our response, and your complaint relates to data protection, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office (ICO)

Website: www.ico.org.uk Telephone: 0303 123 1113 Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF